Terms and Conditions
Five Valleys Storytellers
Last updated: 16 October 2026
1. Introduction
Welcome to Five Valleys Storytellers.
These Terms and Conditions govern your use of our website, https://fivevalleysstorytellers.co.uk/, and, where applicable, your participation in events, workshops and activities organised by Five Valleys Storytellers.
Five Valleys Storytellers is operated by Sarah Deco, based in Gloucestershire, England.
By using our website, you agree to comply with the applicable website terms set out below. Where you purchase tickets or book activities directly with us, the relevant booking terms will also apply.
Nothing in these Terms and Conditions affects your statutory rights under UK law.
2. About Us
Five Valleys Storytellers is a storytelling initiative operated by Sarah Deco, promoting the art of oral storytelling, traditional tales, folklore and community storytelling.
Our activities may include storytelling performances, workshops, gatherings and other events designed to celebrate and share stories.
Throughout these Terms and Conditions, references to “we”, “us” and “our” mean Sarah Deco, operating as Five Valleys Storytellers.
For enquiries, please contact us through our website:
Website: https://fivevalleysstorytellers.co.uk/
3. Use of Our Website
Our website is provided to share information about Five Valleys Storytellers, our events, activities and related content.
By using our website, you agree to:
Use the website for lawful purposes only.
Respect the intellectual property rights of Five Valleys Storytellers and third parties.
Not attempt to gain unauthorised access to our website or its systems.
Not introduce viruses, malware or other harmful material.
Not use the website in a way that disrupts its operation or interferes with other users.
We reserve the right to restrict access to our website where reasonably necessary to protect its security, functionality or users.
4. Events and Activities
Five Valleys Storytellers may organise or promote storytelling events, performances, workshops and community gatherings.
We make reasonable efforts to ensure that information about our events, including dates, times, locations, prices and accessibility arrangements, is accurate when published.
However, event details may occasionally change due to unforeseen circumstances.
We reserve the right to make reasonable changes to event arrangements, including performers, venues and schedules.
Where significant changes occur, we will endeavour to notify affected attendees as soon as reasonably possible.
Where an event is cancelled or materially changed, customers will be offered any refund or other remedy to which they are legally entitled.
All attendees are expected to behave respectfully towards storytellers, performers, organisers, volunteers and other participants.
We reserve the right to refuse entry or ask individuals to leave an event where their behaviour is threatening, discriminatory, seriously disruptive or otherwise unsafe.
5. Event Bookings and Tickets
Where tickets or advance bookings are available, the following conditions apply:
All ticket prices will be clearly displayed before purchase.
Any mandatory booking or administration fees will be disclosed before payment.
Bookings are subject to availability.
A booking is confirmed once the booking process has been completed and confirmation has been issued.
Attendees may be required to present booking confirmation when attending an event.
Tickets may be issued electronically or through an external ticketing provider.
Where tickets are purchased through a third-party booking platform, the provider’s additional terms may apply.
Any third-party terms will not override your statutory consumer rights.
6. Cancellations, Refunds and Changes
6.1 Customer Cancellations
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, tickets for leisure activities scheduled for a specific date or period are generally exempt from the standard 14-day cancellation right.
This means that customers who purchase tickets for a scheduled storytelling event may not automatically be entitled to a refund if they change their mind or are unable to attend.
Any additional cancellation or refund arrangements offered for a particular event will be communicated at the time of booking.
Nothing in this section affects any statutory rights or remedies available to customers.
6.2 Event Cancellations
If an event organised by Five Valleys Storytellers is cancelled, customers who purchased tickets directly from us will normally be entitled to a refund of the ticket price and any mandatory booking fees paid to us.
Where appropriate, we may offer an alternative date or event. However, customers will not be required to accept an alternative where a refund is legally due.
6.3 Event Changes
We reserve the right to make reasonable changes to event programmes, performers, timings or venues.
If a change is substantial, affected customers may be entitled to a refund or another appropriate remedy, depending on the circumstances.
We will make reasonable efforts to communicate significant changes promptly.
7. Accessibility and Inclusion
Five Valleys Storytellers aims to create a welcoming, respectful and inclusive environment for everyone interested in storytelling.
We are committed to treating attendees fairly and complying with applicable equality legislation, including the Equality Act 2010.
We encourage anyone with accessibility requirements to contact us before attending an event so that we can discuss appropriate arrangements.
We will seek to make reasonable adjustments where required by law.
Accessibility facilities may vary depending on the venue and nature of the event.
8. Children and Young People
Some storytelling events may be suitable for children and families, while others may include themes intended for adult audiences.
Where appropriate, event descriptions will indicate recommended age ranges or relevant content information.
Unless an event specifically provides supervised activities for children, parents, guardians or accompanying responsible adults remain responsible for children in their care.
Children must be supervised appropriately throughout events.
Where activities specifically involve children or young people, any applicable safeguarding arrangements will be communicated separately.
9. Intellectual Property and Copyright
Unless otherwise stated, original content created for and owned by Five Valleys Storytellers, including website text, graphics, branding, photographs and other materials, is protected by applicable copyright and intellectual property laws.
Visitors may access, view and print website content for personal, non-commercial use.
You must not reproduce, distribute, modify or commercially exploit protected content without permission from the relevant rights holder, except where permitted by law.
Traditional stories, folklore and historical tales may be in the public domain. However, particular adaptations, written versions, recordings, illustrations and performances may be subject to separate intellectual property rights.
Individual storytellers and contributors retain their intellectual property rights unless otherwise agreed.
10. Photography, Audio and Video Recording
Photography, audio recording and video recording may be restricted at certain events to protect performers’ rights, audience privacy and the enjoyment of other attendees.
Attendees must respect any recording restrictions communicated by event organisers.
Where Five Valleys Storytellers arranges photography or recording for promotional or documentation purposes, we will provide appropriate information and comply with applicable data protection legislation.
Where consent is legally required, it will be obtained before identifiable images or recordings are used.
11. External Links and Third-Party Websites
Our website may contain links to external websites, including event venues, ticketing providers, storytelling organisations and other resources.
These links are provided for information and convenience.
We do not control third-party websites and are not responsible for their content, availability or privacy practices.
We encourage visitors to review the terms and privacy policies of external websites before using their services.
12. Website Content and Availability
We make reasonable efforts to ensure that the information published on our website is accurate and up to date.
However, occasional errors, omissions or technical interruptions may occur.
We reserve the right to update, amend or remove website content where reasonably necessary.
We do not guarantee uninterrupted access to our website, although we aim to maintain its functionality and security.
13. Liability
Nothing in these Terms and Conditions excludes or limits our liability for:
Death or personal injury caused by negligence.
Fraud or fraudulent misrepresentation.
Breach of statutory obligations where liability cannot lawfully be excluded.
Any other liability that cannot legally be excluded or restricted.
Subject to these protections, we are not responsible for losses that are not a foreseeable consequence of our breach of contract or failure to exercise reasonable care and skill.
We are not responsible for disruption caused by circumstances genuinely beyond our reasonable control, except where applicable law provides otherwise.
Nothing in these Terms and Conditions limits or removes any statutory rights or remedies available to consumers.
14. Privacy and Data Protection
We respect the privacy of visitors, event attendees and individuals who contact us.
Any personal information collected through our website or activities will be handled in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Personal information may be collected when you:
Contact us through our website.
Register for an event or workshop.
Purchase tickets or make a booking.
Subscribe to communications, where available.
Otherwise voluntarily provide information to us.
Further details about how personal information is collected, used, stored and protected should be provided in our separate Privacy Policy.
15. Changes to These Terms and Conditions
We may update these Terms and Conditions from time to time to reflect changes to our website, events, activities or applicable legislation.
Any updated terms will be published on this page with a revised date.
Changes will not retrospectively remove contractual rights that customers already hold in relation to confirmed bookings.
We encourage visitors to review these Terms and Conditions periodically.
16. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes arising in connection with these terms will be subject to the jurisdiction of the courts of England and Wales, without prejudice to any mandatory legal rights available to consumers.
17. Contact Information
Five Valleys Storytellers is operated by Sarah Deco in Gloucestershire, England.
If you have any questions about these Terms and Conditions, our website, events or activities, please contact us using the contact details provided on our website.
Website: https://fivevalleysstorytellers.co.uk/
Operator: Sarah Deco
Location: Gloucestershire, England